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Filo Privacy Policy

Last updated: June 25, 2025
 

At Filo, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including our website, our Slack bot, and connected apps such as Jira, Confluence, and Notion. We also explain your rights and how the law protects you.

By using Filo, you agree to how we handle your information as described here.

Who We Are

When we say “Filo,” “We,” or “Us”, we mean the company behind this service. Our goal? To bring your team’s knowledge together, instantly, safely, and in a way that makes work easier—not more stressful.

What Information We Collect

We collect information to make Filo work better for you. Here’s what we may gather:

Personal Info You Provide

When you sign up or connect your apps, we may ask for things like:

  • Your name and email

  • Slack team info and user IDs

  • Encrypted Jira, Confluence, or Notion tokens

  • Your projects, workspaces, and preferences

Info We Collect Automatically

Filo also collects data automatically to make the service smooth and secure:

  • Device info like IP address, browser, OS, or mobile device type

  • Usage data such as pages you visit, time spent, and interactions with the bot

Slack Bot Data

When you use Filo in Slack, we may collect:

  • Your team ID and user IDs

  • Slash command messages and responses to process queries

  • Performance metrics and analytics

Connected Apps Data

If you link apps like Jira, Confluence, or Notion:

  • We store OAuth tokens securely

  • We index the projects, spaces, or pages you select

  • We respect your sync preferences

How We Use Your Data

Your data helps us:

  • Provide and improve Filo: Making sure it works smoothly and safely

  • Manage your account: Access to features, preferences, and updates

  • Process queries: Using AI to give instant answers from your connected apps

  • Communicate with you: Updates, important info, or offers (only if you opt in)

  • Handle requests: Support, troubleshooting, or general assistance

AI and Data Privacy

Filo uses AI to answer your questions, but we take your privacy seriously:

  • Semantic search to find the right info from your apps

  • LLMs generate contextual answers without mixing your data with other teams

  • Your data is never used to train outside AI models

We also use multi-tenant data isolation, which means your team’s data stays separate and private.

How Long We Keep Your Data

  • Personal Data: Only as long as needed for our services, legal obligations, or dispute resolution

  • Usage Data: Usually short-term, unless needed for security, improving functionality, or legal reasons

Sharing Your Data

We don’t sell your info. We may only share data when:

  • Required by law or authorities

  • Protecting Filo’s rights or your safety

  • Investigating potential misuse or fraud

Security

We care about your data security. We use:

  • Encryption for sensitive data

  • OAuth token protection

  • Multi-tenant isolation

  • Regular security checks and access controls

No system is 100% perfect, but we do everything we can to keep your info safe.

Links to Other Sites

Sometimes we link to other websites. We’re not responsible for their policies or content, so always check their privacy rules.

Your Rights

You can request to delete your personal data at any time. Just email us at hi@filo.sh. We’ll process your request within 30 days and confirm once your data is gone.

Some info may stay if legally required, but it won’t be used for anything else.

Changes to This Policy

We may update this policy occasionally. When we do, we’ll post the new version here and let you know. Check back periodically to stay informed.

Contact Us

Questions or concerns? Reach out anytime:

  • Email: hi@filo.sh

  • Through Filo Support in the app
     

Filo – AI-powered knowledge, instantly, safely, and designed to make your team smarter.

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